Based at our office in Elvington, Lindum York focuses on projects in the York and extended Yorkshire region. We have a variety of clients in a range of sectors, including affordable housing, food, retail, and education, commercial, industrial and health.
We are currently seeking a Customer Care Manager to join the team and be the point of contact for our clients, residents and other end users during the aftercare period. The role involves answering questions and recording any issues being reported such as snags and defects. We aim to always respond positively and ensure any issues are resolved and closed out in a reasonable timeframe to the client’s satisfaction.
Once an issue is reported and logged, you will be responsible for assigning work, coordinating our customer care team’s schedules or liaising with external consultants and subcontractors where necessary, tracking progress and keeping customers updated throughout.
Previous experience in a similar customer care/administrative/team leader role is essential. Experience in building maintenance or construction, or knowledge of building regulations, contracts and specifications would be useful but not essential.
Above all, we are looking for someone with the right skills and attitude who is customer-focused and good at building relationships with clients and colleagues. You must be organised, flexible and self-driven to ‘get the job done’ and keep our clients satisfied. Much of our work is with our loyal repeat clients, so hopefully we’re doing something right!
The role is full-time and based at our office at Lindum Business Park in Elvington, York (YO41 4EP). Competitive salary and benefits including pension, profit related pay, employee share scheme and opportunities for further training, development and progression.
Please note, we reserve the right to close this advertisement before the closing date above if we receive a high volume of suitable applications.